Explore the Majestic Himalayas Kerala Backwaters Await You Special Offers on Rajasthan Tours Discover Incredible India With GoTrivano Explore the Majestic Himalayas Kerala Backwaters Await You Special Offers on Rajasthan Tours Discover Incredible India With GoTrivano
Travel Help Center

Frequently Asked Questions

Everything you need to know about our tour packages, bookings, payments, customization and travel policies.

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We've answered some of the most common questions travelers ask before booking their dream vacation.

01 How do I book a tour package?
Booking a package is very simple! You can select your desired destination, click on the "Book Now" button, and fill out the inquiry form. Our travel expert will contact you within 24 hours to confirm the details and process the advance payment. Alternatively, you can also WhatsApp us directly.
02 What is the payment process?
To confirm your booking, an advance payment of 25% to 50% of the total package cost is required, depending on the destination and hotel policies. The remaining balance can be paid before the trip commences or in installments as discussed with your travel consultant.
UPI Bank Transfer Credit / Debit Card
03 Can I customize my travel itinerary?
Absolutely! We specialize in customized travel experiences. You can use our "Build Your Custom Trip" feature to tell us your destination, dates, budget, and preferences. We will craft a personalized itinerary just for you.

Hotels

Upgrade your stay

Activities

Add or remove activities

Schedule

Adjust your itinerary

04 What is your cancellation and refund policy?
80%
30+ days before departure
50%
15–29 days before departure
0%
Less than 15 days
We understand that plans can change. Cancellations made 30 days or more before departure will receive an 80% refund of the advance amount. Cancellations made 15 to 29 days before departure will receive a 50% refund. Unfortunately, cancellations made less than 15 days before departure are non-refundable.

For more details, please read our Terms & Conditions .

05 Is it safe to travel solo or with family?
Your safety is our top priority. We carefully select hotels, transport providers, and local guides who are verified and trusted. We provide 24/7 customer support during your trip.
Trusted Partners 24/7 Support Family Friendly
06 Do you provide a tour guide?
Yes, we can arrange professional local tour guides for your sightseeing tours. Our guides can assist in Hindi and English and can help you discover the best spots, history, and local culture. You can request a guide while booking your package.

Professional Local Guides

Hindi & English speaking guides available on request.

Still have questions?

Can't find the answer you're looking for? Our team is here to help you with any questions or assistance you need.

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